FAQ

About Us

Q: Are you an official UEFA Euro store?
A: We are European Elite League Jersey Store (www.futboljerseyseu.com), an independent retailer specializing in UEFA Euro style football gear. We offer high-quality Euro tournament inspired replica jerseys with designs based on classic European Championship elements, but these are not officially licensed by UEFA.

Q: How do I contact customer service?
A: Please email us at [email protected]. We respond within 24 hours.

About Products

Q: Are your jerseys authentic official products?
A: We provide UEFA Euro Style Replica Jerseys. These jerseys incorporate design concepts and national team color schemes from the European Championship, offering similar appearance to official kits while clearly stating they are not UEFA licensed products, but high-quality alternatives for fans.

Q: What is the jersey quality and fabric?
A: Our jerseys use professional-grade breathable sportswear fabric with excellent moisture-wicking properties. Badges and details feature precision embroidery or heat transfer applications. See individual product pages for specific fabric composition and craftsmanship details.

Q: Are sizes standard? How to choose the right size?
A: We offer standard European sizing (S/M/L/XL). We recommend consulting our detailed size conversion chart on the website, which provides body measurements in both centimeters and inches. For a looser fit, choose one size larger than your usual size.

Q: Which national team jerseys do you offer?
A: We offer style jerseys for all 24 Euro participating national teams, including classic and contemporary designs for popular teams like Germany, France, Spain, Italy, England, Portugal, Netherlands, and more.

Q: Can I customize with player names and numbers?
A: Yes, we offer custom printing services (additional cost) for most Euro style jerseys. Select this option on the product page and enter your information during checkout.

Orders & Shipping

Q: Where do you ship?
A: We ship worldwide, with particular coverage in major football markets including Europe, North America, and Australia.

Q: What are shipping costs and delivery times?
A: Shipping costs are automatically calculated based on destination and weight. Orders typically ship within 1-3 business days:

• European destinations: 5-10 business days

• North America: 7-15 business days

• Other regions: 10-25 business days

Q: How do I track my order?

A: After shipment, you'll receive a confirmation email with a tracking number. Use this to check delivery status on our website or the carrier's platform.

Q: Can I modify or cancel my order?
A: Once an order enters processing (usually within 24 hours), cancellation may not be possible. For urgent assistance, contact us immediately via email.

Payment & Security

Q: What payment methods do you accept?
A: We accept international credit cards (Visa, MasterCard, American Express) and digital payments like PayPal and Apple Pay.

Q: Is shopping on your site secure?
A: We use 256-bit SSL encryption for all transactions and strictly comply with data protection regulations like GDPR. We never share customer personal information.

Customer Service

Q: What is your return policy?

A: We accept returns within 30 days of delivery for unworn, unwashed items with original tags (excluding customized items). European customers benefit from 14-day statutory withdrawal rights.

Q: What if I receive a defective item?
A: Contact us within 7 days of delivery with photographic evidence. After verification, we'll arrange a free exchange or refund.

Q: How do you handle lost or damaged packages?
A: Contact us within 48 hours of discovery. We'll assist with carrier claims and provide satisfactory solutions.